Partner Ecosystem for CRMOD:
active prime: real time deduplication/dq
anetnna software: mobile devices
big machines: quote building service
blueroads: lead generation
castiron: application integrations
eloqua: marketing
helpstream: self serv
hoovers connect: social networking data
inside view: social information and other news
ribbit: voicemail and softphone in action bar
right90: sales forecasting
savo: document management
vovici
white springs: sales methodology
Demo:looked at opty and launched white springs to see methodology and see contacts and their relationship on decison maker. Site has 3 tabs: methodology, stakeholder analysis, and actions.
Added new contact in CRMOD which has active prime. User was prompted with matching contacts using some fuzzy logic (cusomizable?)
Right90 offers demand forecasting (excel look/feel) change history is captured, can do a ramp up or decay on attributes about the revenue item and spread across the period
Eloqua offers lead scoring for a given program. Leads can be ranked and pushed into CRMOD. in CRMOD, you can drill into the lead and see the eloqua activities (click thru, visited site)
Case study from shoretel (nasdaq SHOR):on premise for call center: account system of record, support/case mgmt
They use CRMOD for lead/oppty management, general sfa, marketing mdf. using big machines, cast iron, and eloqua.
Big machines is a quote building service which creates orders in the back office erp w/ bidierectional status data, they use cast iron which integrates syspro with siebel bidirectionally, only took 10 days to build out. Eloqua for lead generation replaced csv manual entry. configuration/integration done in 45 days
Case study from intelenex:integrated crmod, cast iron, xactly, and big machines
xactly handles the incentive compensation
sfdc is unable to provide integration references!
Showing posts with label on demand. Show all posts
Showing posts with label on demand. Show all posts
Wednesday, September 24, 2008
Tuesday, September 23, 2008
Oracle World 2008 - 9/23, 9am
9 am:
CRM On Demand Strategy & Roadmap
CRMOD up 55% in NA and way up through the rest of the globe (several areas over 200%)
Fastest growing in Oracle Apps
Large customers: SONY, BOA, P&G, Kodak, GE, Motorola, NASDAQ
Eloqua is a partner, Hoovers, Cast Iron also
Main areas of focus in CRMOD: Industry solutions, Social Networks, Enterprise Grade SaaS, Social CRM
Architected as "pods" of multi tenancy, rather than one large pool. Better suited for larger org needs. Also include private "pods" or single-tenancy to provide flexibility w/ maintenance windows and client needs. Pods can be kept on site, if required, with monitoring and maintenance done by Oracle. (Not sure if sfdc is doing this!)
Current release (R15) includes: sticky notes, message center, dashboards..
Upcoming releases: deal management, prebuilt CRMOD/On Premise integration, Office 2007 support, custom object analytics & web services. Also in R16, more language support w/ improved analytics and forecasting, greater extensibility and integration. PRM as well.
Industry solutions include media and insurance (must be HIPPA compliant).
Demo of CRMOD: familiar top tabs, left menu bar contains "quick shortcuts" to create accounts, leads, opptys, etc. left bar also includes favorite records and recently viewed. Also includes message center in top left corner and search/find function. Edit layout and Printer Friendly views available. Collapsible sections.
Industry (insurance) Demo showed more softphone/comm tools. CTI allows the agent to work from anywhere with an internet connection.
CRM On Demand Strategy & Roadmap
CRMOD up 55% in NA and way up through the rest of the globe (several areas over 200%)
Fastest growing in Oracle Apps
Large customers: SONY, BOA, P&G, Kodak, GE, Motorola, NASDAQ
Eloqua is a partner, Hoovers, Cast Iron also
Main areas of focus in CRMOD: Industry solutions, Social Networks, Enterprise Grade SaaS, Social CRM
Architected as "pods" of multi tenancy, rather than one large pool. Better suited for larger org needs. Also include private "pods" or single-tenancy to provide flexibility w/ maintenance windows and client needs. Pods can be kept on site, if required, with monitoring and maintenance done by Oracle. (Not sure if sfdc is doing this!)
Current release (R15) includes: sticky notes, message center, dashboards..
Upcoming releases: deal management, prebuilt CRMOD/On Premise integration, Office 2007 support, custom object analytics & web services. Also in R16, more language support w/ improved analytics and forecasting, greater extensibility and integration. PRM as well.
Industry solutions include media and insurance (must be HIPPA compliant).
Demo of CRMOD: familiar top tabs, left menu bar contains "quick shortcuts" to create accounts, leads, opptys, etc. left bar also includes favorite records and recently viewed. Also includes message center in top left corner and search/find function. Edit layout and Printer Friendly views available. Collapsible sections.
- ActivePrime CleanEnter for DQ to force search before creating.
- Social Network built in the Contact details to see relationships and to be introduced, similar to Linked In.
- Ribbit offers single click softphone to dial.
- Deal Management offers the "what if" scenario building w/ visual graph depicting results.
- Basic functions: In line editing, drill downs, preview, search, etc..
- Custom built objects, such as Events, can be configured to have relationships with other custom built objects.
Industry (insurance) Demo showed more softphone/comm tools. CTI allows the agent to work from anywhere with an internet connection.
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